From 4th to 30th Sep 2023 Enjoy a discount on selected FOCAL headphones by returning your old headphones (any brand, any condition) to Elise Audio.Browse FOCAL
All our products ship from the UK. UK prices include local VAT. International orders will incur the destination's local taxes and duty charges.
Elise Audio has a standard 14-day return / exchange policy for electronic products (DAC/DAP):
Please note that the return shipping cost is to be paid by the customer.
Returning products that raise hygiene concerns - Products that have contact with the ear, nose or throat can only be returned for a full refund if sent back sealed and in unused condition. This applies all in-ear monitors.
If you are dissatisfied with your product please get in touch with us. We may be able to offer credit for another purchase (subject to inspection of the returned product) or to purchase the product back as used if we can dispose of the item as B stock. Please note the products would need to be inspected before any final offers are made but, as a guidance only, a 20% restocking fee will be applied on most in-ear monitors.
Custom made products - Products that have been custom made to the customer's specification cannot be returned for a refund or credit under this policy.
We offer a range of delivery options to suit your purchasing needs. The options are presented to you at the checkout, in an easy to understand way.
Most orders for In-Stock items are shipped within 1 to 3 business days (Monday to Friday, except bank holidays), subject to stock availability and security checks. Please ensure you provide a valid phone number for us to contact you should verification of your identity be required.
Providing a fully tracked service within the UK, with online tracking and customer and delivery notifications, this is the new normal in standard services.
Royal Mail Special Delivery - Next Business Day
Products purchased from Elise Audio are supplied with a manufacturer warranty that is specified on the product page on our website. Most products come with a 1Y manufacturer warranty (or 3 months for B-grade, open box, refurbished, ex-demo and second hand items).
The manufacturer's warranties are limited to physical defects in the materials, parts and workmanship used in making the product. Abnormal conditions, deliberate abuse and damage due to accidents, operator's error, or unauthorized service attempts are excluded from any warranty claims.
Faulty goods returned under the manufacturers warranty are to be returned to Elise Audio at the cost of the customer. Elise Audio will cover the cost of shipping the repaired or replacement product back to the customer.
7HZ has kept the driver configuration for this edition of Timeless AE to be the same as the OG model, with a few changes in the bass. 7HZ Timeless AE is truly living up to its name with its ultra-thin diaphragm and lightweight body. Everything feels nothing but everything. Time is within reach here. Selected 14.2mm planar driver and unique structure provide fast response, excellent dynamic range and frequency characteristics.
Instead of a Black theme on the earpieces, the shells now have a stunning Blue color theme that looks bright and full of life. Each earphone shell is made of a whole piece of aviation-grade aluminum CNC, with the highest strength level of hard oxidation treatment. It is durable and wear-resistant. The evenly placed sound track faceplate is like an infinity pool-timeless sound from here.
7HZ Timeless AE has got an upgrade in the cable department too. It now has interchangeable termination plugs. It allows the users to change the termination plugs as they require. The package includes 3.5mm SE, 4.4mm Bal, and 2.5mm Bal termination plugs. The cable has a standard 0.78mm 2-pin interface. The inner core adopts single crystal copper and silver-plated single crystal copper while the outer layer adopts silver foil. The detachable feature also ensures future upgradeability and you are free to DIY your earphone.
The earbud weighs only 5 grams each. You feel nothing heavy on your ear even after long time wearing. Ergonomic design provides ultimate comfort all the time. This pair of earphone could be an ideal choice for work and home.
Timeless adopts double-sided array N52 magnet and ultra-thin diaphragm to achieve higher sound fidelity, bring natural loose and balanced sound to ensure transparent sound quality.