From 4th to 30th Sep 2023 Enjoy a discount on selected FOCAL headphones by returning your old headphones (any brand, any condition) to Elise Audio.Browse FOCAL
All our products ship from the UK. UK prices include local VAT. International orders will incur the destination's local taxes and duty charges.
Elise Audio has a standard 14-day return / exchange policy for electronic products (DAC/DAP):
Please note that the return shipping cost is to be paid by the customer.
Returning products that raise hygiene concerns - Products that have contact with the ear, nose or throat can only be returned for a full refund if sent back sealed and in unused condition. This applies all in-ear monitors.
If you are dissatisfied with your product please get in touch with us. We may be able to offer credit for another purchase (subject to inspection of the returned product) or to purchase the product back as used if we can dispose of the item as B stock. Please note the products would need to be inspected before any final offers are made but, as a guidance only, a 20% restocking fee will be applied on most in-ear monitors.
Custom made products - Products that have been custom made to the customer's specification cannot be returned for a refund or credit under this policy.
We offer a range of delivery options to suit your purchasing needs. The options are presented to you at the checkout, in an easy to understand way.
Most orders for In-Stock items are shipped within 1 to 3 business days (Monday to Friday, except bank holidays), subject to stock availability and security checks. Please ensure you provide a valid phone number for us to contact you should verification of your identity be required.
Providing a fully tracked service within the UK, with online tracking and customer and delivery notifications, this is the new normal in standard services.
Royal Mail Special Delivery - Next Business Day
Products purchased from Elise Audio are supplied with a manufacturer warranty that is specified on the product page on our website. Most products come with a 1Y manufacturer warranty (or 3 months for B-grade, open box, refurbished, ex-demo and second hand items).
The manufacturer's warranties are limited to physical defects in the materials, parts and workmanship used in making the product. Abnormal conditions, deliberate abuse and damage due to accidents, operator's error, or unauthorized service attempts are excluded from any warranty claims.
Faulty goods returned under the manufacturers warranty are to be returned to Elise Audio at the cost of the customer. Elise Audio will cover the cost of shipping the repaired or replacement product back to the customer.
Float weightlessly in pure sonic tranquility with Supermoon. Supermoon extends to surround you completely, enveloping you in a smooth and satisfying presentation. Velvety low-end, textural mids and radiant highs; a uniquely meditative and tranquil experience you can enjoy effortlessly for hours.
Unique to our Custom In-Ear Monitors is a patent-pending Solid Body earphone design. Each in-ear monitor begins with your ear impression. Your impressions are first digitally scanned into our system. Through our signature process, we manipulate the interior acoustic chamber of the Supermoon design, arranging it in an optimal position inside the shape of your ear impression. This also allows us to optimize the performance of the earphone for your ear. The result of our effort is a better-sounding, better-fitting in-ear monitor for you.
When crafting the solid body of the earphone, the design is 3D printed as a single component before being meticulously hand-finished. Putting the work into the earphone design before the print means the only moving part in Supermoon is the diaphragm. This also means that the earphones you will receive will be a robust and reliable partner.
Silver Plated Copper Conductors with Beryllium Copper MMCX and 3.5mm Stereo Plug