From 4th to 30th Sep 2023 Enjoy a discount on selected FOCAL headphones by returning your old headphones (any brand, any condition) to Elise Audio.Browse FOCAL
All our products ship from the UK. UK prices include local VAT. International orders will incur the destination's local taxes and duty charges.
Elise Audio has a standard 14-day return / exchange policy for electronic products (DAC/DAP):
Please note that the return shipping cost is to be paid by the customer.
Returning products that raise hygiene concerns - Products that have contact with the ear, nose or throat can only be returned for a full refund if sent back sealed and in unused condition. This applies all in-ear monitors.
If you are dissatisfied with your product please get in touch with us. We may be able to offer credit for another purchase (subject to inspection of the returned product) or to purchase the product back as used if we can dispose of the item as B stock. Please note the products would need to be inspected before any final offers are made but, as a guidance only, a 20% restocking fee will be applied on most in-ear monitors.
Custom made products - Products that have been custom made to the customer's specification cannot be returned for a refund or credit under this policy.
We offer a range of delivery options to suit your purchasing needs. The options are presented to you at the checkout, in an easy to understand way.
Most orders for In-Stock items are shipped within 1 to 3 business days (Monday to Friday, except bank holidays), subject to stock availability and security checks. Please ensure you provide a valid phone number for us to contact you should verification of your identity be required.
Providing a fully tracked service within the UK, with online tracking and customer and delivery notifications, this is the new normal in standard services.
Royal Mail Special Delivery - Next Business Day
Products purchased from Elise Audio are supplied with a manufacturer warranty that is specified on the product page on our website. Most products come with a 1Y manufacturer warranty (or 3 months for B-grade, open box, refurbished, ex-demo and second hand items).
The manufacturer's warranties are limited to physical defects in the materials, parts and workmanship used in making the product. Abnormal conditions, deliberate abuse and damage due to accidents, operator's error, or unauthorized service attempts are excluded from any warranty claims.
Faulty goods returned under the manufacturers warranty are to be returned to Elise Audio at the cost of the customer. Elise Audio will cover the cost of shipping the repaired or replacement product back to the customer.
The frequency shift piezoelectric bone conduction driver is a brand-new driver developed specifically for the hearing frequency range of human ears. To ensure our driver’s performance, a conductive palladium slurry with high temperature resistance is applied to the vibrators, and a pure copper substrate is added on top of a double-sided ceramic layer. The performance of our bone conduction driver was also optimized by adjusting the internal structure of the cavity. In this way, our driver is more stable and the vibration sense is more comfortable.
The hearing frequency range of the human ear is usually 20-20000Hz, with low sensitivity to sounds below 20Hz and above 20 kHz. Frequency Shift technology reduces the resonant point of the device to less than 20KHz, which improves the sensitivity. The overall sensitivity is significantly improved in the original application environment, and the sound within the 20 to 20000Hz range is mingled in a much more natural way.
The Multiverse Mentor equipped with 4 BA bass drivers that were specially hand trimmed at the back end to boost the bass response. The Multiverse Mentor has more impactful bass than ever seen before.
5-way crossover design gives each frequency range an independent driver group, with distinct levels of sound and rich details. In particular, the bone conduction driver has a new Frequency Shift technology, which allows for a more immersive listening experience.