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Monday to Friday, except bank holidays. Subject to stock availability and security checks.
All our products ship from the UK. UK prices include local VAT. International orders will incur the destination's local taxes and duty charges.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Elise Audio has a standard 14-day return / exchange policy for electronic products (DAC/DAP):
Please note that the return shipping cost is to be paid by the customer.
Returning products that raise hygiene concerns - Products that have contact with the ear, nose or throat can only be returned for a full refund if sent back sealed and in unused condition. This applies all in-ear monitors.
If you are dissatisfied with your product please get in touch with us. We may be able to offer credit for another purchase (subject to inspection of the returned product) or to purchase the product back as used if we can dispose of the item as B stock. Please note the products would need to be inspected before any final offers are made but, as a guidance only, a 20% restocking fee will be applied on most in-ear monitors.
Custom made products - Products that have been custom made to the customer's specification cannot be returned for a refund or credit under this policy.
Read our full Returns, Warranty & Terms of service by clicking here
We offer a range of delivery options to suit your purchasing needs. The options are presented to you at the checkout, in an easy to understand way.
Most orders for In-Stock items are shipped within 1 to 3 business days (Monday to Friday, except bank holidays), subject to stock availability and security checks. Please ensure you provide a valid phone number for us to contact you should verification of your identity be required.
For More information about our Shipping Policy please click here
Providing a fully tracked service within the UK, with online tracking and customer and delivery notifications, this is the new normal in standard services.
Royal Mail Special Delivery - Next Business Day
Products purchased from Elise Audio are supplied with a manufacturer warranty that is specified on the product page on our website. Most products come with a 1Y manufacturer warranty (or 3 months for B-grade, open box, refurbished, ex-demo and second hand items).
The manufacturer's warranties are limited to physical defects in the materials, parts and workmanship used in making the product. Abnormal conditions, deliberate abuse and damage due to accidents, operator's error, or unauthorized service attempts are excluded from any warranty claims.
Faulty goods returned under the manufacturers warranty are to be returned to Elise Audio at the cost of the customer. Elise Audio will cover the cost of shipping the repaired or replacement product back to the customer.
Experience unparalleled flexibility with our modular design, ensuring your setup evolves seamlessly to meet future needs.
Balanced Discrete R-2R offers rich and natural sound reproduction through precise resistor ladder technology.
Immerse yourself in stunning visual detail with our monochrome OLED display, offering rich 16-bit greyscale for unrivaled clarity.
We're pushing the technology and design limits to bring you outstanding audio experiences. Meet our newest creation: the Precision Crafted DAC. With cutting-edge machining techniques, like CNC (Computer Numerical Control), our DAC raises the bar for audio quality, style, and toughness.
Each aspect of our Precision Crafted DAC is carefully designed for accuracy. We employ advanced machining, like CNC, to shape each unit from premium aluminum, guaranteeing unmatched precision and consistency. This yields a visually striking product that excels in performance.
Our DAC boasts a seamless unibody design crafted with advanced machining for reduced vibrations and interference, delivering cleaner sound reproduction. Its solid construction ensures top performance, even during long listening sessions.
Beauty meets functionality. Its seamless, minimalist design radiates sophistication and elegance, fitting seamlessly into any audio setup. Whether on your desk or part of your music system, it stands as a testament to timeless design and precision engineering.
Our DAC is crafted with a visionary modular design, drawing inspiration from the efficiency and adaptability seen in industrial applications. This approach empowers users with unparalleled flexibility, simplified upgrades, and effortless maintenance, redefining the audio experience like never before.
Despite its modular architecture, our DAC maintains uncompromising standards of quality and reliability. Each component undergoes rigorous testing to ensure peak performance and longevity, providing you with a dependable audio solution that stands the test of time.
We harness the power of uncompromised sound to elevate your audio experience. Utilizing state-of-the-art technology, including Balanced discrete R-2R architecture and quality components, to deliver unparalleled sound quality.
An advanced audio technology that uses carefully arranged individual resistors with a tolerance of 0.05%, to achieve superior sound quality. By focusing on precision and quality, this technology delivers clear and accurate sound reproduction, providing an immersive listening experience with exceptional detail and fidelity.
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