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Monday to Friday, except bank holidays. Subject to stock availability and security checks.
All our products ship from the UK. UK prices include local VAT. International orders will incur the destination's local taxes and duty charges.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Elise Audio has a standard 14-day return / exchange policy for electronic products (DAC/DAP):
Please note that the return shipping cost is to be paid by the customer.
Returning products that raise hygiene concerns - Products that have contact with the ear, nose or throat can only be returned for a full refund if sent back sealed and in unused condition. This applies all in-ear monitors.
If you are dissatisfied with your product please get in touch with us. We may be able to offer credit for another purchase (subject to inspection of the returned product) or to purchase the product back as used if we can dispose of the item as B stock. Please note the products would need to be inspected before any final offers are made but, as a guidance only, a 20% restocking fee will be applied on most in-ear monitors.
Custom made products - Products that have been custom made to the customer's specification cannot be returned for a refund or credit under this policy.
Read our full Returns, Warranty & Terms of service by clicking here
We offer a range of delivery options to suit your purchasing needs. The options are presented to you at the checkout, in an easy to understand way.
Most orders for In-Stock items are shipped within 1 to 3 business days (Monday to Friday, except bank holidays), subject to stock availability and security checks. Please ensure you provide a valid phone number for us to contact you should verification of your identity be required.
For More information about our Shipping Policy please click here
Providing a fully tracked service within the UK, with online tracking and customer and delivery notifications, this is the new normal in standard services.
Royal Mail Special Delivery - Next Business Day
Products purchased from Elise Audio are supplied with a manufacturer warranty that is specified on the product page on our website. Most products come with a 1Y manufacturer warranty (or 3 months for B-grade, open box, refurbished, ex-demo and second hand items).
The manufacturer's warranties are limited to physical defects in the materials, parts and workmanship used in making the product. Abnormal conditions, deliberate abuse and damage due to accidents, operator's error, or unauthorized service attempts are excluded from any warranty claims.
Faulty goods returned under the manufacturers warranty are to be returned to Elise Audio at the cost of the customer. Elise Audio will cover the cost of shipping the repaired or replacement product back to the customer.
The AR5000 headphones feature an innovative MLD (Multi-Layer Distributed) driver, a carefully designed high-tilt acoustic structure and a patented concentric circle wearing system that provides a relaxed and rich sound, a deep and wide soundstage, a comfortable wearing experience and an authentic reproduction of the exquisite texture of music.
The AR5000 headphones feature a 50 mm dynamic driver with an open back and an innovative structure. The MLD (Multi-Layer Distributed) diaphragm provides a balance of stiffness and damping, further solving the problem of break-up often found in large drivers. This reduction in distortion across the entire frequency range results in high transparency and a frequency response that easily extends to 40 kHz, allowing the AR5000 to faithfully reproduce even intricate musical details.
The newly developed acoustic suspension and airflow system improve the linearity of the cone movement and equalise the internal pressure and sound velocity in the transducer, resulting in deep and powerful bass and a smooth and dynamic performance. Whether it's an exhilarating symphony or a thunderous roar, the AR5000 can effortlessly reproduce the size and intensity.
The innovative "concentric circle" fitting system, combined with the lightweight design, makes for a superb wearing experience. The size of the headband and the overall curvature are adjusted to the millimetre to ensure a perfect fit for every head shape and avoid any feeling of pressure or foreign bodies. The ear cup is made of breathable, acoustically slow-rebounding sponge and designed to completely cover the ears, allowing for extended listening sessions without discomfort.
The detachable 3.5mm jack cable and universal interface, which matches the definition of most upgrade cables on the market, allows for easy use of different cable types and offers great versatility. (4.4 mm cables must be purchased separately)
The latest generation of aune's design language features beautifully CNC machined curves combined with a delicate champagne gold plating that exudes a subtle elegance with lustre, like the glow of dawn and the shades of a coloured glaze. The in-house and precision-engineered structure of aune, which comprises more than a hundred individual components, takes into account various aspects such as acoustics and ergonomics and ensures the harmony of aesthetics, acoustics and comfort. A utility model and a design patent have been registered for the AR5000.
The carefully developed acoustic structure ensures exceptional performance. The AR5000s provide a neutral and balanced sound foundation and are characterised by great musicality when reproducing voices and most instruments. They will relax your soul and soothe your mind with their engaging, tantalising, rich and relaxed sound.
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