Focal Utopia Ear Pads

RETURNS

Elise Audio has a standard 14-day return / exchange policy for electronic products (DAC/DAP):

• Must be returned in like-new factory condition 
• Must include all original packaging and accessories

Please note that the return shipping cost is to be paid by the customer.

Read our full Returns, Warranty & Terms of service by clicking here

SHIPPING

We offer a range of delivery options to suit your purchasing needs. The options are presented to you at the checkout, in an easy to understand way.

Most orders for In-Stock items are shipped within 1 to 3 business days (Monday to Friday, except bank holidays), subject to stock availability and security checks. Please ensure you provide a valid phone number for us to contact you should verification of your identity be required.

For More information about our Shipping Policy please click here

Products purchased from Elise Audio are supplied with a manufacturer warranty that is specified on the product page on our website. Most products come with a 1Y manufacturer warranty (or 3 months for B-grade, open box, refurbished, ex-demo and second hand items). The manufacturer's warranties are limited to physical defects in the materials, parts and workmanship used in making the product. Abnormal conditions, deliberate abuse and damage due to accidents, operator's error, or unauthorized service attempts are excluded from any warranty claims. Faulty goods returned under the manufacturers warranty are to be returned to Elise Audio at the cost of the customer. Elise Audio will cover the cost of shipping the repaired or replacement product back to the customer.