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Monday to Friday, except bank holidays. Subject to stock availability and security checks.
All our products ship from the UK. UK prices include local VAT. International orders will incur the destination's local taxes and duty charges.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Elise Audio has a standard 14-day return / exchange policy for electronic products (DAC/DAP):
Please note that the return shipping cost is to be paid by the customer.
Returning products that raise hygiene concerns - Products that have contact with the ear, nose or throat can only be returned for a full refund if sent back sealed and in unused condition. This applies all in-ear monitors.
If you are dissatisfied with your product please get in touch with us. We may be able to offer credit for another purchase (subject to inspection of the returned product) or to purchase the product back as used if we can dispose of the item as B stock. Please note the products would need to be inspected before any final offers are made but, as a guidance only, a 20% restocking fee will be applied on most in-ear monitors.
Custom made products - Products that have been custom made to the customer's specification cannot be returned for a refund or credit under this policy.
Read our full Returns, Warranty & Terms of service by clicking here
We offer a range of delivery options to suit your purchasing needs. The options are presented to you at the checkout, in an easy to understand way.
Most orders for In-Stock items are shipped within 1 to 3 business days (Monday to Friday, except bank holidays), subject to stock availability and security checks. Please ensure you provide a valid phone number for us to contact you should verification of your identity be required.
For More information about our Shipping Policy please click here
Providing a fully tracked service within the UK, with online tracking and customer and delivery notifications, this is the new normal in standard services.
Royal Mail Special Delivery - Next Business Day
Products purchased from Elise Audio are supplied with a manufacturer warranty that is specified on the product page on our website. Most products come with a 1Y manufacturer warranty (or 3 months for B-grade, open box, refurbished, ex-demo and second hand items).
The manufacturer's warranties are limited to physical defects in the materials, parts and workmanship used in making the product. Abnormal conditions, deliberate abuse and damage due to accidents, operator's error, or unauthorized service attempts are excluded from any warranty claims.
Faulty goods returned under the manufacturers warranty are to be returned to Elise Audio at the cost of the customer. Elise Audio will cover the cost of shipping the repaired or replacement product back to the customer.
Our groundbreaking SwapX technology sets it apart, allowing you to switch up the look of your IEM with ease using user-replaceable faceplate designs. Customize your Universal-fit experience with our premium designs and materials for a truly personalized touch.
Beneath the sleek exterior, the e12 boasts a powerful single electro-dynamic 12mm driver featuring our Tactile Bass Technology. Crafted with precision from top-tier materials, the driver undergoes rigorous testing to meet our uncompromising standards for sound quality. With a single source of sound, the e12 achieves unparalleled phase coherence, delivering an immersive listening experience that spans from airy, crispy highs to the profound depths of the lows.
Our proprietary Tactile Bass Technology utilizes the entire solid shell, allowing bass to reverberate through, creating a textured and tactile feel to the low end. The machined aluminum shell, with its solid insert facilitates the Tactile Bass technology, and also ensures durability and a premium aesthetic.
Adding to the e12’s arsenal is the exclusive ATOM Venting system, widening the soundstage and providing a natural listening experience that’s second to none. And to top it off, we’ve included a stunning 8-braid, pure silver oxygen-free cable with copper shielding in a clear jacket, completing the package with both style and sophistication. Elevate your audio experience with the e12—where innovation meets premium craftsmanship.
Our pioneering SwapX technology not only allows you to effortlessly switch faceplate designs for a customized look but also boasts a modular shell design. The faceplate assembly, securely attached with screws, enhances efficiency and serviceability, ensuring your investment stands the test of time.
The 12mm electro-dynamic driver, intricately coupled with the IEM chassis, acts as a secondary transducer for lower frequencies, delivering a deeper and richer bass that elevates your listening experience to new heights. Our proprietary Tactile Bass Technology takes it a step further by utilizing the entire solid shell, allowing the bass to reverberate through for a textured and tactile feel in the low end.
Unlike traditional in-ear monitors that trap air pressure in a sealed ear canal, our innovative venting system keeps your ear drums in their natural, relaxed position. Say goodbye to listener fatigue and hello to extended, comfortable listening sessions.
Boasting the most robust 2-Pin connection on the market, rated for an impressive 1,000 connections. Compatible with any 2-Pin standard, this revolutionary connector features a quadrant socket design that eliminates the risk of loosening. But that’s not all—this cutting-edge design takes serviceability to the next level. The 2-Pin is easily replaced using the set screw, ensuring a seamless audio experience that remains reliable and resilient over the long haul.
Single 12mm Electro-Dynamic Driver with Tactile Bass
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