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Monday to Friday, except bank holidays. Subject to stock availability and security checks.
Monday to Friday, except bank holidays. Subject to stock availability and security checks.
Monday to Friday, except bank holidays. Subject to stock availability and security checks.
Monday to Friday, except bank holidays. Subject to stock availability and security checks.
All our products ship from the UK. UK prices include local VAT. International orders will incur the destination's local taxes and duty charges.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Elise Audio has a standard 14-day return / exchange policy for electronic products (DAC/DAP):
Please note that the return shipping cost is to be paid by the customer.
Returning products that raise hygiene concerns - Products that have contact with the ear, nose or throat can only be returned for a full refund if sent back sealed and in unused condition. This applies all in-ear monitors.
If you are dissatisfied with your product please get in touch with us. We may be able to offer credit for another purchase (subject to inspection of the returned product) or to purchase the product back as used if we can dispose of the item as B stock. Please note the products would need to be inspected before any final offers are made but, as a guidance only, a 20% restocking fee will be applied on most in-ear monitors.
Custom made products - Products that have been custom made to the customer's specification cannot be returned for a refund or credit under this policy.
Read our full Returns, Warranty & Terms of service by clicking here
We offer a range of delivery options to suit your purchasing needs. The options are presented to you at the checkout, in an easy to understand way.
Most orders for In-Stock items are shipped within 1 to 3 business days (Monday to Friday, except bank holidays), subject to stock availability and security checks. Please ensure you provide a valid phone number for us to contact you should verification of your identity be required.
For More information about our Shipping Policy please click here
Providing a fully tracked service within the UK, with online tracking and customer and delivery notifications, this is the new normal in standard services.
Royal Mail Special Delivery - Next Business Day
Products purchased from Elise Audio are supplied with a manufacturer warranty that is specified on the product page on our website. Most products come with a 1Y manufacturer warranty (or 3 months for B-grade, open box, refurbished, ex-demo and second hand items).
The manufacturer's warranties are limited to physical defects in the materials, parts and workmanship used in making the product. Abnormal conditions, deliberate abuse and damage due to accidents, operator's error, or unauthorized service attempts are excluded from any warranty claims.
Faulty goods returned under the manufacturers warranty are to be returned to Elise Audio at the cost of the customer. Elise Audio will cover the cost of shipping the repaired or replacement product back to the customer.
A hundred birds flock to Phoenixcall was a legendary scene inspired by the ancient Chinese myth “The Legends of Mountains and Seas”. Heaven and earth stood solemnly, day and night interchange, seasons reincarnate. Mountains, rivers, lakes, seas, winds, blizzards, rain and snow, a destined force lurks in the dark, calling for the families of divine birds, appearing out of nowhere together filling the skies, filling with birds singing, flocks and flocks of them throwing themselves into the deep forest, meeting each other, depicting a harmonic grand scene of a hundred of birds flocking back to their southern home.
“Phoenixcall” has an overall bright sound with deep and elastic bass that is more gentle and relaxed. The midrange has a solid and natural sound, while the high frequencies are clear, bright, and clean. The soundstage is spacious and natural, with round and smooth vocals and strong resolution, providing you with a comfortable music experience.
“Phoenixcall” uses a 7mm strong magnetic coil for the low frequencies, a customized BA driver for the mid frequencies, another customized BA driver for the mid-high frequencies, and two Micro planar drivers(Flat panel drivers) for the ultra-high frequencies. Through careful frequency division tuning, it presents characteristics of powerful bass, accurate midrange, and sweet highs, resulting in an overall bright, transparent, and natural sound that is suitable for pop music.
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