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Monday to Friday, except bank holidays. Subject to stock availability and security checks.
All our products ship from the UK. UK prices include local VAT. International orders will incur the destination's local taxes and duty charges.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Elise Audio has a standard 14-day return / exchange policy for electronic products (DAC/DAP):
Please note that the return shipping cost is to be paid by the customer.
Returning products that raise hygiene concerns - Products that have contact with the ear, nose or throat can only be returned for a full refund if sent back sealed and in unused condition. This applies all in-ear monitors.
If you are dissatisfied with your product please get in touch with us. We may be able to offer credit for another purchase (subject to inspection of the returned product) or to purchase the product back as used if we can dispose of the item as B stock. Please note the products would need to be inspected before any final offers are made but, as a guidance only, a 20% restocking fee will be applied on most in-ear monitors.
Custom made products - Products that have been custom made to the customer's specification cannot be returned for a refund or credit under this policy.
Read our full Returns, Warranty & Terms of service by clicking here
We offer a range of delivery options to suit your purchasing needs. The options are presented to you at the checkout, in an easy to understand way.
Most orders for In-Stock items are shipped within 1 to 3 business days (Monday to Friday, except bank holidays), subject to stock availability and security checks. Please ensure you provide a valid phone number for us to contact you should verification of your identity be required.
For More information about our Shipping Policy please click here
Providing a fully tracked service within the UK, with online tracking and customer and delivery notifications, this is the new normal in standard services.
Royal Mail Special Delivery - Next Business Day
Products purchased from Elise Audio are supplied with a manufacturer warranty that is specified on the product page on our website. Most products come with a 1Y manufacturer warranty (or 3 months for B-grade, open box, refurbished, ex-demo and second hand items).
The manufacturer's warranties are limited to physical defects in the materials, parts and workmanship used in making the product. Abnormal conditions, deliberate abuse and damage due to accidents, operator's error, or unauthorized service attempts are excluded from any warranty claims.
Faulty goods returned under the manufacturers warranty are to be returned to Elise Audio at the cost of the customer. Elise Audio will cover the cost of shipping the repaired or replacement product back to the customer.
The IMPACT2 (“Impact Squared”) is THIEAUDIO’s latest technological innovation to change the personalized audio industry. IMPACT2 is a new subwoofer solution consisting of two 10mm composite diaphragm drivers arranged in an isobaric design. The addition of another 10mm subwoofer significantly enhances the power and texture of the bass, while our in-house isobaric chamber design keeps the frequency and pressure constant. This means you can enjoy better quality bass without sacrificing tonal integrity.
At their times, the original Monarch and the Monarch MKII set new standards for best-in-class performance in the global IEM industry. Not only did it redefine the price-to-performance bracket, but it forever changed how IEM manufacturers engineer and tune IEM’s. Keeping with the times, the Monarch has undergone another revision to revamp its technical and tonal performance.
With updated drivers, tuning strategies, and significantly improved ergonomics, the Monarch MKIII offers the legendary performance of the MKII with enhanced technicalities and comfort.
The Monarch MKIII has been updated with Sonion’s latest electrostatic (EST) drivers and re-tuned to better exhibit these drivers’ full potentials. Thanks to our new tuning strategy, the ultra-treble frequencies at +15kHz to 20kHz have been increased for a more comprehensive upper frequency extension. Compared to its predecessor, the Monarch MKIII will have a greater sense of staging, atmosphere, and an overall enhancement in perceived resolution thanks to the treble extension.
At the core of the Monarch MKIII is THIEAUDIO’s commitment to tonal excellence. The Monarch MKIII retains a studio-monitor like tonal signature with a focused sub-bass impact for a clean, natural, and detailed sound. Engineered with a true 4-way crossover with 9 separate passive components, the Monarch MKIII stays true to its tonal legacy. Thanks to IMPACT2 , the subbass is punchier, but the mids from 200Hz to 800Hz retain their ruler-flat neutrality. This tonality of the mids mimics the true sound of studio monitors used in recording studios to deliver accurate audio reproduction.
Furthermore, compared to its predecessors, the Monarch MKIII mids have been revamped with a new tuning strategy, which better separates respective driver ranges to maximize output while minimizing the total harmonic distortion. This means the mids on the MKIII will sound higher in resolution while retaining the same monitor-esque tonality. The treble has also been slightly re-tuned to offer more coherency throughout the region, as well as little more clarity and definition. This slight tonal modification better mixes with the renewed ultra-treble response, providing a more crisp sound signature.
Each Monarch MKIII unit is individually handmade by our dedicated engineers. The housing is constructed from 3D-printed medical-grade resin, which is safe on the skin and durable. Additionally, each faceplate of the Monarch MKIII is individually decorated and coated, presenting a truly bespoke experience.
The Monarch MKIII has been upgraded with Thieaudio’s latest modular cable. The upgraded cable is composed of thicker 22AWG 6N OCC silver-plated and graphene silver-plated composite wires. This upgrade in cable materials provides a little more clarity and refinement compared to the previous generation of Thieaudio’s modular cables. With three separate interchangeable plugs at 3.5mm single, 4.4mm balanced, and 2.5mm balanced terminations, you can easily pair the Monarch MKIII with any device, without changing cables.
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