Elise Audio has a standard 14-day return / exchange policy for electronic products (DAC/DAP):
Must be returned in like-new factory condition
Must include all original packaging and accessories
Please note that the return shipping cost is to be paid by the customer.
Returning products that raise hygiene concerns - Products that have contact with the ear, nose or throat can only be returned for a full refund if sent back sealed and in unused condition. This applies all in-ear monitors.
If you are dissatisfied with your product please get in touch with us. We may be able to offer credit for another purchase (subject to inspection of the returned product) or to purchase the product back as used if we can dispose of the item as B stock. Please note the products would need to be inspected before any final offers are made but, as a guidance only, a 20% restocking fee will be applied on most in-ear monitors.
3) Custom made products - Products that have been custom made to the customer's specification cannot be returned for a refund or credit under this policy.
By ordering from us, you agree to the following terms: if you claim a product is defective, we reserve the right to test it. If we cannot find or replicate the defect, we will treat the return like a standard return, which may include fees.
Click here to read the full Terms & Conditions Policy.