From 4th to 30th Sep 2023 Enjoy a discount on selected FOCAL headphones by returning your old headphones (any brand, any condition) to Elise Audio.Browse FOCAL
Balanced output of model 475 is not compatible with unbalanced headphones and earphones.
Unbalanced headphones or earphones connected to the balanced output with or without adapters may cause the amplifier to malfunction.
NEVER connect them to the balanced output. Please use 3.5 mm unbalanced output for unbalanced headphone or earphones
All our products ship from the UK. UK prices include local VAT. International orders will incur the destination's local taxes and duty charges.
Elise Audio has a standard 14-day return / exchange policy for electronic products (DAC/DAP):
Please note that the return shipping cost is to be paid by the customer.
Returning products that raise hygiene concerns - Products that have contact with the ear, nose or throat can only be returned for a full refund if sent back sealed and in unused condition. This applies all in-ear monitors.
If you are dissatisfied with your product please get in touch with us. We may be able to offer credit for another purchase (subject to inspection of the returned product) or to purchase the product back as used if we can dispose of the item as B stock. Please note the products would need to be inspected before any final offers are made but, as a guidance only, a 20% restocking fee will be applied on most in-ear monitors.
Custom made products - Products that have been custom made to the customer's specification cannot be returned for a refund or credit under this policy.
We offer a range of delivery options to suit your purchasing needs. The options are presented to you at the checkout, in an easy to understand way.
Most orders for In-Stock items are shipped within 1 to 3 business days (Monday to Friday, except bank holidays), subject to stock availability and security checks. Please ensure you provide a valid phone number for us to contact you should verification of your identity be required.
Providing a fully tracked service within the UK, with online tracking and customer and delivery notifications, this is the new normal in standard services.
Royal Mail Special Delivery - Next Business Day
Products purchased from Elise Audio are supplied with a manufacturer warranty that is specified on the product page on our website. Most products come with a 1Y manufacturer warranty (or 3 months for B-grade, open box, refurbished, ex-demo and second hand items).
The manufacturer's warranties are limited to physical defects in the materials, parts and workmanship used in making the product. Abnormal conditions, deliberate abuse and damage due to accidents, operator's error, or unauthorized service attempts are excluded from any warranty claims.
Faulty goods returned under the manufacturers warranty are to be returned to Elise Audio at the cost of the customer. Elise Audio will cover the cost of shipping the repaired or replacement product back to the customer.
The full balanced headphone amplifier model 428, which has gained popularity since its release, now features an upgraded external DC power supply terminal. The previous USB micro B has been replaced with the more advanced USB Type-C, offering improved connectivity.
For enhanced reliability, the input and output terminals for the Balanced connection utilize Pentaconn connectors manufactured by Nippon Dicks Co., Ltd. These connectors are known for their high quality and robustness. Additionally, all internal substrates are directly connected without the use of cables, and the connectors themselves are gold-plated. These design choices contribute to improved sound quality.
These amplifiers are equipped with a convenient mode change-over switch, allowing you to connect both balanced and unbalanced output players. This versatility enables compatibility with a wide range of audio devices.
Both models also feature the output gain-changing switch, which has been well-received in our flagship model 406. With this switch, you can now enjoy listening to all types of headphones and earphones, whether they have dynamic or balanced-armature drivers, using a single amplifier.
When powered by alkaline AA batteries, the amplifier can provide approximately 4 hours of usage time. Please note that the actual battery life may vary depending on the condition and type of batteries used.
Alternatively, you have the option to power the amplifier by connecting a power bank to the USB Type-C terminal. It's important to note that the amplifier does not have a charging function or digital input/output capabilities when powered in this manner.