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Monday to Friday, except bank holidays. Subject to stock availability and security checks.
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All our products ship from the UK. UK prices include local VAT. International orders will incur the destination's local taxes and duty charges.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Elise Audio has a standard 14-day return / exchange policy for electronic products (DAC/DAP):
Please note that the return shipping cost is to be paid by the customer.
Returning products that raise hygiene concerns - Products that have contact with the ear, nose or throat can only be returned for a full refund if sent back sealed and in unused condition. This applies all in-ear monitors.
If you are dissatisfied with your product please get in touch with us. We may be able to offer credit for another purchase (subject to inspection of the returned product) or to purchase the product back as used if we can dispose of the item as B stock. Please note the products would need to be inspected before any final offers are made but, as a guidance only, a 20% restocking fee will be applied on most in-ear monitors.
Custom made products - Products that have been custom made to the customer's specification cannot be returned for a refund or credit under this policy.
Read our full Returns, Warranty & Terms of service by clicking here
We offer a range of delivery options to suit your purchasing needs. The options are presented to you at the checkout, in an easy to understand way.
Most orders for In-Stock items are shipped within 1 to 3 business days (Monday to Friday, except bank holidays), subject to stock availability and security checks. Please ensure you provide a valid phone number for us to contact you should verification of your identity be required.
For More information about our Shipping Policy please click here
Providing a fully tracked service within the UK, with online tracking and customer and delivery notifications, this is the new normal in standard services.
Royal Mail Special Delivery - Next Business Day
Products purchased from Elise Audio are supplied with a manufacturer warranty that is specified on the product page on our website. Most products come with a 1Y manufacturer warranty (or 3 months for B-grade, open box, refurbished, ex-demo and second hand items).
The manufacturer's warranties are limited to physical defects in the materials, parts and workmanship used in making the product. Abnormal conditions, deliberate abuse and damage due to accidents, operator's error, or unauthorized service attempts are excluded from any warranty claims.
Faulty goods returned under the manufacturers warranty are to be returned to Elise Audio at the cost of the customer. Elise Audio will cover the cost of shipping the repaired or replacement product back to the customer.
Its innovative design includes two moving iron units for ultra-low, mid, and high frequencies, while an electrostatic unit handles the ultra-high frequency. Adding to this, a bone conduction unit supplements the mid and mid-high frequencies, marking a revolutionary innovation. Notably, the CP622B introduces the pioneering use of a moving iron bone conduction unit in headphones, showcasing Jiyang's commitment to cutting-edge technology.
The CP622B features a 10-unit design, comprising 6 moving iron units, 2 static electricity units, and 2 bone conduction units on each side. All units are sourced from Sonion, including special units specifically developed and customized by Sonion for Canpur. This comprehensive design ensures a high-quality audio experience, showcasing the collaboration between Canpur and Sonion for top-notch performance.
In this application, the unit uses a dual-diaphragm design, boosting the density and thickness of the mid-range and mid-high frequencies. This design also enhances the depth of the sound field, resulting in the CP622B producing a rich and expansive tone with a large and consistent sound field. Notably, it incorporates a moving iron bone conduction unit labeled 37AAX007/ADK.
To achieve a deeper low-frequency dive, the CP622B incorporates an original micro-inverter tube design within its cavity. This design enhances the cohesion of low frequencies when compared to traditional ordinary air outlets. The result is a deeper low-frequency dive combined with excellent high-frequency extension, rendering the CP622B super dynamic and capable of effortlessly handling classical big braiding.
Eletech has gained unparalleled recognition in the portable headphones arena, with each product highly regarded by audiophiles. Notably, the Socrates model utilizes 7N high-purity single-crystal copper material and incorporates an exclusive spatial geometric structure, surpassing its own price in sound performance. It effectively enhances the mid- and high-frequency aspects of earplugs, delivering a more delicate and smooth sound. The CP622B adopts Eletech's Socrates as its standard wire and is equipped with a 4.4mm balanced plug for an optimized audio experience.
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