From 4th to 30th Sep 2023 Enjoy a discount on selected FOCAL headphones by returning your old headphones (any brand, any condition) to Elise Audio.Browse FOCAL
official distributor of Chord Products
All our products ship from the UK. UK prices include local VAT. International orders will incur the destination's local taxes and duty charges.
Elise Audio has a standard 14-day return / exchange policy for electronic products (DAC/DAP):
Please note that the return shipping cost is to be paid by the customer.
Returning products that raise hygiene concerns - Products that have contact with the ear, nose or throat can only be returned for a full refund if sent back sealed and in unused condition. This applies all in-ear monitors.
If you are dissatisfied with your product please get in touch with us. We may be able to offer credit for another purchase (subject to inspection of the returned product) or to purchase the product back as used if we can dispose of the item as B stock. Please note the products would need to be inspected before any final offers are made but, as a guidance only, a 20% restocking fee will be applied on most in-ear monitors.
Custom made products - Products that have been custom made to the customer's specification cannot be returned for a refund or credit under this policy.
We offer a range of delivery options to suit your purchasing needs. The options are presented to you at the checkout, in an easy to understand way.
Most orders for In-Stock items are shipped within 1 to 3 business days (Monday to Friday, except bank holidays), subject to stock availability and security checks. Please ensure you provide a valid phone number for us to contact you should verification of your identity be required.
Providing a fully tracked service within the UK, with online tracking and customer and delivery notifications, this is the new normal in standard services.
Royal Mail Special Delivery - Next Business Day
Products purchased from Elise Audio are supplied with a manufacturer warranty that is specified on the product page on our website. Most products come with a 1Y manufacturer warranty (or 3 months for B-grade, open box, refurbished, ex-demo and second hand items).
The manufacturer's warranties are limited to physical defects in the materials, parts and workmanship used in making the product. Abnormal conditions, deliberate abuse and damage due to accidents, operator's error, or unauthorized service attempts are excluded from any warranty claims.
Faulty goods returned under the manufacturers warranty are to be returned to Elise Audio at the cost of the customer. Elise Audio will cover the cost of shipping the repaired or replacement product back to the customer.
The pure standalone DAC
Qutest, which is a What Hi-Fi? Star of CES 2018, is based on our award-winning proprietary FPGA technology developed for the class-leading Hugo 2 DAC/headphone amp, giving it proven class-leading technical and sonic performance. Perfectly equipped to bring the benefits our digital technology to a wide range of connected devices, it features a galvanically isolated USB-B, optical and coaxial digital input, giving an instant performance upgrade, plus the ability to modernise ageing digital source components.
The Qutest chassis is all-new, too. It has significantly greater mass than its predecessor and has been precision-machined from solid aircraft-grade aluminium billet. The Qutest PCB nestles within a shallow cavity in the solid aluminium chassis, giving the circuit board greater protection within the casework and additional isolation from external vibration compared to previous designs.
Qutest offers Hugo 2’s proprietary user-selectable frequency-shaping filters and input selection controls, available via two fascia-mounted spheres, introducing useful flexibility. It also features RCA analogue outputs for connection to integrated amplifiers, preamps and headphone amps, plus high-resolution dual-data digital inputs for connection to future Chord Electronics products.
A further new feature is a user-selectable output voltage available in 1, 2 and 3V RMS outputs for flexible connectivity with a wide range of partnering devices.