From 4th to 30th Sep 2023 Enjoy a discount on selected FOCAL headphones by returning your old headphones (any brand, any condition) to Elise Audio.Browse FOCAL
official distributor of HiFiMAN Products
All our products ship from the UK. UK prices include local VAT. International orders will incur the destination's local taxes and duty charges.
Elise Audio has a standard 14-day return / exchange policy for electronic products (DAC/DAP):
Please note that the return shipping cost is to be paid by the customer.
Returning products that raise hygiene concerns - Products that have contact with the ear, nose or throat can only be returned for a full refund if sent back sealed and in unused condition. This applies all in-ear monitors.
If you are dissatisfied with your product please get in touch with us. We may be able to offer credit for another purchase (subject to inspection of the returned product) or to purchase the product back as used if we can dispose of the item as B stock. Please note the products would need to be inspected before any final offers are made but, as a guidance only, a 20% restocking fee will be applied on most in-ear monitors.
Custom made products - Products that have been custom made to the customer's specification cannot be returned for a refund or credit under this policy.
We offer a range of delivery options to suit your purchasing needs. The options are presented to you at the checkout, in an easy to understand way.
Most orders for In-Stock items are shipped within 1 to 3 business days (Monday to Friday, except bank holidays), subject to stock availability and security checks. Please ensure you provide a valid phone number for us to contact you should verification of your identity be required.
Providing a fully tracked service within the UK, with online tracking and customer and delivery notifications, this is the new normal in standard services.
Royal Mail Special Delivery - Next Business Day
Products purchased from Elise Audio are supplied with a manufacturer warranty that is specified on the product page on our website. Most products come with a 1Y manufacturer warranty (or 3 months for B-grade, open box, refurbished, ex-demo and second hand items).
The manufacturer's warranties are limited to physical defects in the materials, parts and workmanship used in making the product. Abnormal conditions, deliberate abuse and damage due to accidents, operator's error, or unauthorized service attempts are excluded from any warranty claims.
Faulty goods returned under the manufacturers warranty are to be returned to Elise Audio at the cost of the customer. Elise Audio will cover the cost of shipping the repaired or replacement product back to the customer.
The HE1000 V2 Planar Magnetic Open-Back Headphones from Hifiman have been updated from their previous model HE1000 headphones and offer redesigned earpads that are thick with an asymmetrical shape, a stronger cable, and polyester earpad surfaces instead of velour material to increase sound transparency for use in the home, studio, with portable devices, and more.
Featuring diaphragms so thin they are measured in nanometer thickness, the result is a pair of headphones that have a frequency response of 8 Hz to 65 kHz and an impedance of 32 Ohms. Their updated headband design will accommodate a wider range of head sizes. Their planar driver is the cornerstone of their remarkable sound.
The headphones have an updated earcup design that is trimmed down in size for a slimmer, sleeker look; they are now 11mm in thickness, a significant reduction in size from the original model's 14mm measurement. The earpads have become thicker with an asymmetrical shape that follows the form of the earcups.
They are supplied with a cable that is made stronger with the improved materials of crystalline copper and crystalline silver wire, and built with a wide frequency range, low signal loss, and enhanced emphasis on their low-end for quality audio reproduction. A 1/8" cable and a 4-pin XLR cable are also included.