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Monday to Friday, except bank holidays. Subject to stock availability and security checks.
All our products ship from the UK. UK prices include local VAT. International orders will incur the destination's local taxes and duty charges.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Elise Audio has a standard 14-day return / exchange policy for electronic products (DAC/DAP):
Please note that the return shipping cost is to be paid by the customer.
Returning products that raise hygiene concerns - Products that have contact with the ear, nose or throat can only be returned for a full refund if sent back sealed and in unused condition. This applies all in-ear monitors.
If you are dissatisfied with your product please get in touch with us. We may be able to offer credit for another purchase (subject to inspection of the returned product) or to purchase the product back as used if we can dispose of the item as B stock. Please note the products would need to be inspected before any final offers are made but, as a guidance only, a 20% restocking fee will be applied on most in-ear monitors.
Custom made products - Products that have been custom made to the customer's specification cannot be returned for a refund or credit under this policy.
Read our full Returns, Warranty & Terms of service by clicking here
We offer a range of delivery options to suit your purchasing needs. The options are presented to you at the checkout, in an easy to understand way.
Most orders for In-Stock items are shipped within 1 to 3 business days (Monday to Friday, except bank holidays), subject to stock availability and security checks. Please ensure you provide a valid phone number for us to contact you should verification of your identity be required.
For More information about our Shipping Policy please click here
Providing a fully tracked service within the UK, with online tracking and customer and delivery notifications, this is the new normal in standard services.
Royal Mail Special Delivery - Next Business Day
Products purchased from Elise Audio are supplied with a manufacturer warranty that is specified on the product page on our website. Most products come with a 1Y manufacturer warranty (or 3 months for B-grade, open box, refurbished, ex-demo and second hand items).
The manufacturer's warranties are limited to physical defects in the materials, parts and workmanship used in making the product. Abnormal conditions, deliberate abuse and damage due to accidents, operator's error, or unauthorized service attempts are excluded from any warranty claims.
Faulty goods returned under the manufacturers warranty are to be returned to Elise Audio at the cost of the customer. Elise Audio will cover the cost of shipping the repaired or replacement product back to the customer.
Since the debut of the first CMA, each flagship in Questyle's series has shared the same soul: Current Mode Amplification Technology. The CMA Fifteen, released in 2020, featured the flagship ESS Current mode DAC for the first time. Coupled with Current Mode Amplification, it established the CMA series as a new era of full current processing, essentially "lossless throughout the entire chain."
The CMA Fifteen was almost perfect 3 years ago, but Questyle sought to improve it. Over the past 3 years, they have continually refined, explored and sought superior designs giving you their latest flagship: the CMA Eighteen Master.
The CMA Eighteen Master features the upgraded XMOS XU316 USB platform, supporting D/A conversion up to PCM768@32Bit / DSD512. It also supports both USB-B and USB-C interfaces, avoiding audio quality degradation issues associated with USB-C converters.
The CMA Eighteen Master's bluetooth mode has been upgraded to support both aptX-HD and LDAC, ensuring optimal wireless sound quality and connectivity.
The CMA Eighteen Master embodies Questyle's pure design language, featuring a sandblasted matte CNC panel complemented by laser-engraved dark characters, mechanical toggle switches, and amber indicator lights, paying homage to the previous Gen CMA Fifteen.
This patented Questyle technology is a state-of-the-art audio amp design different from traditional amplification. As the "engine" of the audio system, Current Mode Amplification with fully discrete and topological structure, achieves ultra-high sound performance close to the original recording, yielding a much better listening experience with your premium headphones or speakers.
To dissipate the substantial heat generated by processing ultra-high-definition lossless audio data with the ES9039PRO, the PCB has been upgraded to Rogers material. Originally designed for military equipment, missiles, and specialized instruments, they are approximately 20 times the cost of ordinary materials.
The performance of the headphone amp and independent pre-amp have also been enhanced. The latest optimized Current Mode Amplifier, combined with a Rogers board with a dielectric constant only 1/10th of regular PCBs, shows a 30% improvement of performance in distortion tests compared to the previous generation. There is also a noticeable improvement in the dynamic range and background tranquility.
The headphone amplifier features a fully balanced architecture. Along with ALPS quad analog potentiometers and peak current output capable of up to 3A, the CMA Eighteen Master will unleash the full potential of all high-end headphones.
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