From 4th to 30th Sep 2023 Enjoy a discount on selected FOCAL headphones by returning your old headphones (any brand, any condition) to Elise Audio.Browse FOCAL
All our products ship from the UK. UK prices include local VAT. International orders will incur the destination's local taxes and duty charges.
Elise Audio has a standard 14-day return / exchange policy for electronic products (DAC/DAP):
Please note that the return shipping cost is to be paid by the customer.
Returning products that raise hygiene concerns - Products that have contact with the ear, nose or throat can only be returned for a full refund if sent back sealed and in unused condition. This applies all in-ear monitors.
If you are dissatisfied with your product please get in touch with us. We may be able to offer credit for another purchase (subject to inspection of the returned product) or to purchase the product back as used if we can dispose of the item as B stock. Please note the products would need to be inspected before any final offers are made but, as a guidance only, a 20% restocking fee will be applied on most in-ear monitors.
Custom made products - Products that have been custom made to the customer's specification cannot be returned for a refund or credit under this policy.
We offer a range of delivery options to suit your purchasing needs. The options are presented to you at the checkout, in an easy to understand way.
Most orders for In-Stock items are shipped within 1 to 3 business days (Monday to Friday, except bank holidays), subject to stock availability and security checks. Please ensure you provide a valid phone number for us to contact you should verification of your identity be required.
Providing a fully tracked service within the UK, with online tracking and customer and delivery notifications, this is the new normal in standard services.
Royal Mail Special Delivery - Next Business Day
Products purchased from Elise Audio are supplied with a manufacturer warranty that is specified on the product page on our website. Most products come with a 1Y manufacturer warranty (or 3 months for B-grade, open box, refurbished, ex-demo and second hand items).
The manufacturer's warranties are limited to physical defects in the materials, parts and workmanship used in making the product. Abnormal conditions, deliberate abuse and damage due to accidents, operator's error, or unauthorized service attempts are excluded from any warranty claims.
Faulty goods returned under the manufacturers warranty are to be returned to Elise Audio at the cost of the customer. Elise Audio will cover the cost of shipping the repaired or replacement product back to the customer.
Balanced, neutral voicing
To achieve a natural sound reminiscent of the neutrality provided by high-end studio monitors, our engineers carefully tuned the acoustic back volume inside the nozzle of the IE 600. Discover new accents and details
This voicing lends a presence and intimacy that brings listeners closer to the music, allowing them to discover new accents and details. However, arriving at this level of poise and naturalness was not without challenges. When similar sounds occur in a track simultaneously, for instance, it can become difficult for the human ear to resolve all the nuances.
The IE 600 integrates dual two chamber absorbers (D2CA) which capture and attenuate these masking frequencies, revealing even the finest textures of your music.
Stronger than Steel, built to last
Researchers have worked for many years to perfect amorphous metals for manufacturing. The wait was worth it — the Zirconium alloy from Heraeus Amloy Technologies we chose for the IE 600 has triple the hardness and flexural strength of high-performance Steel. Shock-frozen during manufacturing, amorphous metals never have a chance to form a crystalline structure like conventional metals. The result is a lustrous, satiny surface that is extraordinary resistant against corrosion and scratches.
The IE 600 housing is fabricated using metal-powder-based 3D printing that can create any shape imaginable within tight tolerances. Chambers and channels form as part of this additive manufacturing process with no milling required. However, cost does limit the potential applications of this new material. One of the only places you’ll find it — besides ultra-high-end products like the IE 600 — is in the drilling head of a NASA Mars Rover where extraordinary resilience in extreme conditions is required.
Presentation box with signed customer certificate