From 4th to 30th Sep 2023 Enjoy a discount on selected FOCAL headphones by returning your old headphones (any brand, any condition) to Elise Audio.Browse FOCAL
All our products ship from the UK. UK prices include local VAT. International orders will incur the destination's local taxes and duty charges.
Elise Audio has a standard 14-day return / exchange policy for electronic products (DAC/DAP):
Please note that the return shipping cost is to be paid by the customer.
Returning products that raise hygiene concerns - Products that have contact with the ear, nose or throat can only be returned for a full refund if sent back sealed and in unused condition. This applies all in-ear monitors.
If you are dissatisfied with your product please get in touch with us. We may be able to offer credit for another purchase (subject to inspection of the returned product) or to purchase the product back as used if we can dispose of the item as B stock. Please note the products would need to be inspected before any final offers are made but, as a guidance only, a 20% restocking fee will be applied on most in-ear monitors.
Custom made products - Products that have been custom made to the customer's specification cannot be returned for a refund or credit under this policy.
We offer a range of delivery options to suit your purchasing needs. The options are presented to you at the checkout, in an easy to understand way.
Most orders for In-Stock items are shipped within 1 to 3 business days (Monday to Friday, except bank holidays), subject to stock availability and security checks. Please ensure you provide a valid phone number for us to contact you should verification of your identity be required.
Providing a fully tracked service within the UK, with online tracking and customer and delivery notifications, this is the new normal in standard services.
Royal Mail Special Delivery - Next Business Day
Products purchased from Elise Audio are supplied with a manufacturer warranty that is specified on the product page on our website. Most products come with a 1Y manufacturer warranty (or 3 months for B-grade, open box, refurbished, ex-demo and second hand items).
The manufacturer's warranties are limited to physical defects in the materials, parts and workmanship used in making the product. Abnormal conditions, deliberate abuse and damage due to accidents, operator's error, or unauthorized service attempts are excluded from any warranty claims.
Faulty goods returned under the manufacturers warranty are to be returned to Elise Audio at the cost of the customer. Elise Audio will cover the cost of shipping the repaired or replacement product back to the customer.
Discover best-in-class sound with our audiophile-inspired acoustic system.
Enjoy your favourite music like never before with our audiophile-inspired 42mm transducer system that delivers brilliant dynamics, clarity and musicality.
Make the sound perfect for you using the built-in EQ, presets, sound modes, and Sound Personalisation feature, which tailors the audio to your individual hearing.
Go from total immersion to situational awareness with just a touch.
Our next generation Adaptive Noise Cancellation automatically adapts to ambient noise so you can stay immersed and hear every detail, even in noisy environments.
Need to hear an announcement on the train or a question from your colleague? Just activate the versatile Transparency Mode at a touch to hear outside sounds without removing your headphones.
Enjoy exceptional comfort and streamlined style.
The M4’s lightweight design features a padded headband and deep, yet soft, cushioned ear pads to ensure exceptional and long-lasting wearing comfort.
Meanwhile, the low-friction hinge mechanism easily adjusts to give you a great fit without placing excess pressure on your head.
Let nothing stand in the way of your listening pleasure.
Keep on listening while you fly around the globe, with up to 60-hour battery life and fast charging capability that provides a further 6 hours listening in just 10 minutes.
Smart Pause halts playback when the headphones are taken off and automatically resumes when they’re back on your ears so you’ll never miss a beat, while Auto On/Off rapidly powers up the headset when it’s picked up and shuts down to save energy when not in use.