From 4th to 30th Sep 2023 Enjoy a discount on selected FOCAL headphones by returning your old headphones (any brand, any condition) to Elise Audio.Browse FOCAL
All our products ship from the UK. UK prices include local VAT. International orders will incur the destination's local taxes and duty charges.
Elise Audio has a standard 14-day return / exchange policy for electronic products (DAC/DAP):
Please note that the return shipping cost is to be paid by the customer.
Returning products that raise hygiene concerns - Products that have contact with the ear, nose or throat can only be returned for a full refund if sent back sealed and in unused condition. This applies all in-ear monitors.
If you are dissatisfied with your product please get in touch with us. We may be able to offer credit for another purchase (subject to inspection of the returned product) or to purchase the product back as used if we can dispose of the item as B stock. Please note the products would need to be inspected before any final offers are made but, as a guidance only, a 20% restocking fee will be applied on most in-ear monitors.
Custom made products - Products that have been custom made to the customer's specification cannot be returned for a refund or credit under this policy.
We offer a range of delivery options to suit your purchasing needs. The options are presented to you at the checkout, in an easy to understand way.
Most orders for In-Stock items are shipped within 1 to 3 business days (Monday to Friday, except bank holidays), subject to stock availability and security checks. Please ensure you provide a valid phone number for us to contact you should verification of your identity be required.
Providing a fully tracked service within the UK, with online tracking and customer and delivery notifications, this is the new normal in standard services.
Royal Mail Special Delivery - Next Business Day
Products purchased from Elise Audio are supplied with a manufacturer warranty that is specified on the product page on our website. Most products come with a 1Y manufacturer warranty (or 3 months for B-grade, open box, refurbished, ex-demo and second hand items).
The manufacturer's warranties are limited to physical defects in the materials, parts and workmanship used in making the product. Abnormal conditions, deliberate abuse and damage due to accidents, operator's error, or unauthorized service attempts are excluded from any warranty claims.
Faulty goods returned under the manufacturers warranty are to be returned to Elise Audio at the cost of the customer. Elise Audio will cover the cost of shipping the repaired or replacement product back to the customer.
With 16 Knowles and Sonion balanced armatures in each side, the V16 Divinity stands as not only Thieaudio’s summit of technical innovation, but also as one of the world’s most capable in-ear monitors. We set out to develop our final flagship model with not only flamboyant internal specifications, but also our most integrative tuning and engineering strategy, culminating in a professional performance unlike anything the market has seen before.
With a comprehensive 5 way crossover system, the entire frequency band is divided into highly defined regions specific for each driver type. This precision, combined with a high driver count, allows incredible details, texture, and richness across the whole spectrum.
Sub-bass are powered by Sonion’s largest woofer drivers and have been tuned to cut off at 200Hz, producing a true subwoofer-like experience that delivers impactful and punchy bass - all without hindering the mids. The mid regions have been split into low-mids and upper-mids with unique custom driver combinations selected to best shine their characteristic traits. The fullness and lush timbre that this strategy allows is combined with a studio-like flat tuning across the midrange, which brings out a next level of definition to note fundamentals without discoloring the sound. Custom Knowles super tweeters were utilized to highlight the shimmery and airy atmosphere within the music and tuned to reflect a harmony between detail retrieval and a comfortable listening pleasure.
With our new release, we have also upgraded its previous cable. We have improved the physical texture of the cable by using a soft braided paracord material. The V16 Divinity's stock cable adopts the ultra-pure silver plated 26AWG OCC copper litz wires, and with the additional strand incorporation, it gives a slightly meatier feel and a richer sound. Most significantly, this new stock cable features the proprietary "Smart Switch", a new modular plug design, allowing you to choose between 4.4mm balanced, 2.5mm balanced and 3.5mm unbalanced terminations, simply by swapping out the plug ends. This reduces the need for bulky adaptors, giving your setup a more complete look and feel. The 2-pin connectors on the stock cable are also updated to provide a more secure fit with your IEMs.