From 4th to 30th Sep 2023 Enjoy a discount on selected FOCAL headphones by returning your old headphones (any brand, any condition) to Elise Audio.Browse FOCAL
All our products ship from the UK. UK prices include local VAT. International orders will incur the destination's local taxes and duty charges.
Elise Audio has a standard 14-day return / exchange policy for electronic products (DAC/DAP):
Please note that the return shipping cost is to be paid by the customer.
Returning products that raise hygiene concerns - Products that have contact with the ear, nose or throat can only be returned for a full refund if sent back sealed and in unused condition. This applies all in-ear monitors.
If you are dissatisfied with your product please get in touch with us. We may be able to offer credit for another purchase (subject to inspection of the returned product) or to purchase the product back as used if we can dispose of the item as B stock. Please note the products would need to be inspected before any final offers are made but, as a guidance only, a 20% restocking fee will be applied on most in-ear monitors.
Custom made products - Products that have been custom made to the customer's specification cannot be returned for a refund or credit under this policy.
We offer a range of delivery options to suit your purchasing needs. The options are presented to you at the checkout, in an easy to understand way.
Most orders for In-Stock items are shipped within 1 to 3 business days (Monday to Friday, except bank holidays), subject to stock availability and security checks. Please ensure you provide a valid phone number for us to contact you should verification of your identity be required.
Providing a fully tracked service within the UK, with online tracking and customer and delivery notifications, this is the new normal in standard services.
Royal Mail Special Delivery - Next Business Day
Products purchased from Elise Audio are supplied with a manufacturer warranty that is specified on the product page on our website. Most products come with a 1Y manufacturer warranty (or 3 months for B-grade, open box, refurbished, ex-demo and second hand items).
The manufacturer's warranties are limited to physical defects in the materials, parts and workmanship used in making the product. Abnormal conditions, deliberate abuse and damage due to accidents, operator's error, or unauthorized service attempts are excluded from any warranty claims.
Faulty goods returned under the manufacturers warranty are to be returned to Elise Audio at the cost of the customer. Elise Audio will cover the cost of shipping the repaired or replacement product back to the customer.
MoonLight adopts new Bio-diaphragm dynamic, better sound diving, full atmosphere, better elastic performance. The configuration of the 4 Knowles balanced armature ensures the high and medium frequency sound is full and details are restored clearly. Two Sonion electrostatic units with an ultra-wide frequency response range make the ultra-high frequency smooth, warm and transparent.
MoonLight uses a complex physical frequency division combined with electronic frequency division technology, and the design of the four-band independent tube makes the sound more pure. The phase of each unit spends a lot of time processing coordination, exhibiting an industry standard for ultra-low distortion. The sound positioning is accurate, the sound field is naturally wide, and the feeling of unplugging is excellent.
The cable is made of 4 strands of Litz structure, graphene wrapped with silver-plated cable. The good horse is equipped with whip, so that the signal transmission cannot lose. The cable is relatively soft, and the stethoscope effect is not obvious. The earphone is designed with detachable cable and also supports balanced plugs. The default pin is 2pin 0.78mm connectors +3.5mm single-end.
The cavity is made based on large data of cochlea. It is scientifically molded to fit the ear like a customized earbuds. Even with vigorous exercise, it will still securely fit in the ear. Comfortable for long time wearing as well.