From 4th to 30th Sep 2023 Enjoy a discount on selected FOCAL headphones by returning your old headphones (any brand, any condition) to Elise Audio.Browse FOCAL
official distributor of Chord Products
All our products ship from the UK. UK prices include local VAT. International orders will incur the destination's local taxes and duty charges.
Elise Audio has a standard 14-day return / exchange policy for electronic products (DAC/DAP):
Please note that the return shipping cost is to be paid by the customer.
Returning products that raise hygiene concerns - Products that have contact with the ear, nose or throat can only be returned for a full refund if sent back sealed and in unused condition. This applies all in-ear monitors.
If you are dissatisfied with your product please get in touch with us. We may be able to offer credit for another purchase (subject to inspection of the returned product) or to purchase the product back as used if we can dispose of the item as B stock. Please note the products would need to be inspected before any final offers are made but, as a guidance only, a 20% restocking fee will be applied on most in-ear monitors.
Custom made products - Products that have been custom made to the customer's specification cannot be returned for a refund or credit under this policy.
We offer a range of delivery options to suit your purchasing needs. The options are presented to you at the checkout, in an easy to understand way.
Most orders for In-Stock items are shipped within 1 to 3 business days (Monday to Friday, except bank holidays), subject to stock availability and security checks. Please ensure you provide a valid phone number for us to contact you should verification of your identity be required.
Providing a fully tracked service within the UK, with online tracking and customer and delivery notifications, this is the new normal in standard services.
Royal Mail Special Delivery - Next Business Day
Products purchased from Elise Audio are supplied with a manufacturer warranty that is specified on the product page on our website. Most products come with a 1Y manufacturer warranty (or 3 months for B-grade, open box, refurbished, ex-demo and second hand items).
The manufacturer's warranties are limited to physical defects in the materials, parts and workmanship used in making the product. Abnormal conditions, deliberate abuse and damage due to accidents, operator's error, or unauthorized service attempts are excluded from any warranty claims.
Faulty goods returned under the manufacturers warranty are to be returned to Elise Audio at the cost of the customer. Elise Audio will cover the cost of shipping the repaired or replacement product back to the customer.
2go is a high-performance streamer/server that transforms the Hugo 2 DAC into a fully featured Wi-Fi- and Ethernet-enabled device with up to 4TB of solid-state library playback, bringing the proven sound quality benefits of our award-winning Hugo 2 DAC technology to network audio.
2go benefits from 2x 2TB-rated microSD card slots for digital storage and playback, enabling Hugo 2 as a high-capacity digital music server (using MPD), in addition to its music streaming abilities.
Crucially, when using 2go with Hugo 2, (once charged) all forms of digital playback can benefit from battery power alone, negating the need for external power supplies for the ultimate in purist audio.
2go contains highly advanced miniaturised electronic engineering that, in keeping with all our amplifiers and DACs, uses proprietary British technology.
Adding 2go to Hugo 2, creates the most sonically advanced compact music streamer available today.
Wireless convenience (2.4GHz Wi-Fi and A2DP Bluetooth® wireless technology) combine with the stability and performance of wired (Gigabit) Ethernet connectivity, the latter offering set-up-free plug-and-play operation.
2go also benefits from comprehensive audio interfacing and offers Tidal, Qobuz and Internet radio playback with Spotify (and others) earmarked for the future.
2go is also Roon Ready, offers gapless audio and DoP/Bit Perfect support, as well as being fully DLNA-compliant (server/renderer) and AirPlay-ready.
A key feature of 2go is its auto-switching input function: every audio interface is always on, therefore switching between inputs is as easy as hitting ‘play’ on the chosen control point app; 2go convenience switches between all its inputs automatically, giving a seamless user experience when playing music from different sources or even streaming services. Hugo 2 sold separately.