From 4th to 30th Sep 2023 Enjoy a discount on selected FOCAL headphones by returning your old headphones (any brand, any condition) to Elise Audio.Browse FOCAL
official dealer of HiFiMAN Products
All our products ship from the UK. UK prices include local VAT. International orders will incur the destination's local taxes and duty charges.
Elise Audio has a standard 14-day return / exchange policy for electronic products (DAC/DAP):
Please note that the return shipping cost is to be paid by the customer.
Returning products that raise hygiene concerns - Products that have contact with the ear, nose or throat can only be returned for a full refund if sent back sealed and in unused condition. This applies all in-ear monitors.
If you are dissatisfied with your product please get in touch with us. We may be able to offer credit for another purchase (subject to inspection of the returned product) or to purchase the product back as used if we can dispose of the item as B stock. Please note the products would need to be inspected before any final offers are made but, as a guidance only, a 20% restocking fee will be applied on most in-ear monitors.
Custom made products - Products that have been custom made to the customer's specification cannot be returned for a refund or credit under this policy.
We offer a range of delivery options to suit your purchasing needs. The options are presented to you at the checkout, in an easy to understand way.
Most orders for In-Stock items are shipped within 1 to 3 business days (Monday to Friday, except bank holidays), subject to stock availability and security checks. Please ensure you provide a valid phone number for us to contact you should verification of your identity be required.
Providing a fully tracked service within the UK, with online tracking and customer and delivery notifications, this is the new normal in standard services.
Royal Mail Special Delivery - Next Business Day
Products purchased from Elise Audio are supplied with a manufacturer warranty that is specified on the product page on our website. Most products come with a 1Y manufacturer warranty (or 3 months for B-grade, open box, refurbished, ex-demo and second hand items).
The manufacturer's warranties are limited to physical defects in the materials, parts and workmanship used in making the product. Abnormal conditions, deliberate abuse and damage due to accidents, operator's error, or unauthorized service attempts are excluded from any warranty claims.
Faulty goods returned under the manufacturers warranty are to be returned to Elise Audio at the cost of the customer. Elise Audio will cover the cost of shipping the repaired or replacement product back to the customer.
The SUSVARA headphones feature an advanced magnet design that enables acoustically transparent sound reproduction. Unlike traditional designs where magnets can interfere with sound waves through reflection and diffraction, causing interference at different frequencies, the SUSVARA utilizes "Stealth Magnets" that allow for unhindered sound wave reproduction. This innovative design ensures that the magnets do not impede the sonic purity of the headphones' output, resulting in a superior audio experience.
The combination of the diaphragm and stealth magnet technology results in audio that possesses exceptional tonal quality and clarity. The diaphragm construction is intricate, boasting high tensile strength despite being thin and lightweight. This enables the production of audio with minimal distortion levels. The diaphragm's dynamic response is remarkable, thanks to its ultra-thin thickness of less than a millionth of a meter. Additionally, the diaphragm is coated with gold, serving as a conductor. Together, these features contribute to the headphones' ability to deliver detailed, precise, and high-quality sound.
The outer grille of these headphones is thoughtfully designed to provide physical protection while minimizing any impact on the acoustic performance. By carefully crafting the grille to control secondary reflections and prevent unwanted vibrations, the headphones maintain their acoustic subtleties undisturbed. Additionally, the design is optimized to eliminate any resonant frequencies that could compromise the audio experience.
The headband of these headphones is designed to be ergonomic, providing a comfortable fit for extended wear. It is also built with a focus on reliability and durability, ensuring long-lasting performance. The headband is meticulously crafted using CNC milling techniques, resulting in precise and consistent dimensions. Furthermore, it undergoes a hand polishing process to enhance its aesthetics and smoothness, further adding to the overall quality of the design.
The combination of single crystalline copper wire and single crystalline silver wire results in a unique composition that enables low resistance in signal transmission. This special ratio and quantity of materials contribute to the efficient transfer of signals with minimal loss. Additionally, the wiring exhibits high mechanical strength, ensuring durability for everyday use.