From 4th to 30th Sep 2023 Enjoy a discount on selected FOCAL headphones by returning your old headphones (any brand, any condition) to Elise Audio.Browse FOCAL
All our products ship from the UK. UK prices include local VAT. International orders will incur the destination's local taxes and duty charges.
Elise Audio has a standard 14-day return / exchange policy for electronic products (DAC/DAP):
Please note that the return shipping cost is to be paid by the customer.
Returning products that raise hygiene concerns - Products that have contact with the ear, nose or throat can only be returned for a full refund if sent back sealed and in unused condition. This applies all in-ear monitors.
If you are dissatisfied with your product please get in touch with us. We may be able to offer credit for another purchase (subject to inspection of the returned product) or to purchase the product back as used if we can dispose of the item as B stock. Please note the products would need to be inspected before any final offers are made but, as a guidance only, a 20% restocking fee will be applied on most in-ear monitors.
Custom made products - Products that have been custom made to the customer's specification cannot be returned for a refund or credit under this policy.
We offer a range of delivery options to suit your purchasing needs. The options are presented to you at the checkout, in an easy to understand way.
Most orders for In-Stock items are shipped within 1 to 3 business days (Monday to Friday, except bank holidays), subject to stock availability and security checks. Please ensure you provide a valid phone number for us to contact you should verification of your identity be required.
Providing a fully tracked service within the UK, with online tracking and customer and delivery notifications, this is the new normal in standard services.
Royal Mail Special Delivery - Next Business Day
Products purchased from Elise Audio are supplied with a manufacturer warranty that is specified on the product page on our website. Most products come with a 1Y manufacturer warranty (or 3 months for B-grade, open box, refurbished, ex-demo and second hand items).
The manufacturer's warranties are limited to physical defects in the materials, parts and workmanship used in making the product. Abnormal conditions, deliberate abuse and damage due to accidents, operator's error, or unauthorized service attempts are excluded from any warranty claims.
Faulty goods returned under the manufacturers warranty are to be returned to Elise Audio at the cost of the customer. Elise Audio will cover the cost of shipping the repaired or replacement product back to the customer.
This new DAC “May” is the design of a new generation, it’s HoloAudio’s finest technology all designed by Jeff Zhu, the engineer behind these great products. It’s a full discrete R2R type of audio decoder and does not have off the shelf-DAC chip! This is a bespoke custom-designed core DUAL MONO DAC modules that are truly a breakthrough with technology for any DAC chip today.
The May is here to achieve new heights, new dynamics and simply a full spectrum of audio to please the aural senses.
The May DAC (all three models) supports DSD1024 native and PCM 1.536MHz output! Theoretically it can do DSD2048 and PCM 3.072Mhz however is untested at this time. Also, we have worked hard to reduce the common click noise with all dacs when switching from DSD to PCM. This sound click sound has been reduced significantly with a special circuit design. The May DAC has the new and exclusive USB Enhanced module (L2 and KTE ONLY) which has our FPGA with the new Titanis 2.0 and custom firmware to improve USB Eye Pattern and reduce latency to near zero as well as reduce jitter to very very low levels. The USB module has completely new code written to optimize performance and reduce latency significantly. Low frequency performance (-40db) is also improved. The “enhanced” USB xmos module is twice as powerful/capable as the one that is used in the Spring2.