From 4th to 30th Sep 2023 Enjoy a discount on selected FOCAL headphones by returning your old headphones (any brand, any condition) to Elise Audio.Browse FOCAL
All our products ship from the UK. UK prices include local VAT. International orders will incur the destination's local taxes and duty charges.
Elise Audio has a standard 14-day return / exchange policy for electronic products (DAC/DAP):
Please note that the return shipping cost is to be paid by the customer.
Returning products that raise hygiene concerns - Products that have contact with the ear, nose or throat can only be returned for a full refund if sent back sealed and in unused condition. This applies all in-ear monitors.
If you are dissatisfied with your product please get in touch with us. We may be able to offer credit for another purchase (subject to inspection of the returned product) or to purchase the product back as used if we can dispose of the item as B stock. Please note the products would need to be inspected before any final offers are made but, as a guidance only, a 20% restocking fee will be applied on most in-ear monitors.
Custom made products - Products that have been custom made to the customer's specification cannot be returned for a refund or credit under this policy.
We offer a range of delivery options to suit your purchasing needs. The options are presented to you at the checkout, in an easy to understand way.
Most orders for In-Stock items are shipped within 1 to 3 business days (Monday to Friday, except bank holidays), subject to stock availability and security checks. Please ensure you provide a valid phone number for us to contact you should verification of your identity be required.
Providing a fully tracked service within the UK, with online tracking and customer and delivery notifications, this is the new normal in standard services.
Royal Mail Special Delivery - Next Business Day
Products purchased from Elise Audio are supplied with a manufacturer warranty that is specified on the product page on our website. Most products come with a 1Y manufacturer warranty (or 3 months for B-grade, open box, refurbished, ex-demo and second hand items).
The manufacturer's warranties are limited to physical defects in the materials, parts and workmanship used in making the product. Abnormal conditions, deliberate abuse and damage due to accidents, operator's error, or unauthorized service attempts are excluded from any warranty claims.
Faulty goods returned under the manufacturers warranty are to be returned to Elise Audio at the cost of the customer. Elise Audio will cover the cost of shipping the repaired or replacement product back to the customer.
The Serene adopts a true and fully-balanced design from end to end, with 4 sets of channels, left and right channels each form a fully-discrete design, each channel has two fully-discrete and separate amplification modules to complete buffering and amplification (attenuation) functions. For a total of 8 amplification modules.
The 8 amplification modules of Serene are of a fully discrete design. The shortcomings of the transistor itself are solved through structural design and implementation. Its tone can exceed the limitations of traditional transistors. Using significant amounts of paired transistors delivers superior linearity and also has the advantages of electron tubes and transistors at the same time. Its tone can exceed the limitations of traditional
Serene’s power supply is a completely independent structure from the secondary transformer. This is a dual mono amplifier placed in a chassis, so it has a full frequency >130dB performance of channel separation, so that the sound field is perfectly reproduced.
Serene volume control is a fully balanced stepping device controlled by relay-controlled gain stage. Relays are the finest quality with Silver Palladium (AgPd) Gold Plated contacts. For a total of 84 steps, each step is 1db volume, and provides a volume control from -78dB to +6dB. Its advantage is that it has ultra low noise and can be accurately controlled at low volume without causing the phenomenon of left and right channels having unmatched levels. The matching degree of left and right channels in all volume ranges are within +/-0.1dB.
Holo Audio offers with the Serene a fully balanced, high performance preamplifier based on a discrete component design. The left and right channels are separated, each with independent amplifier modules. It also benefits from a two-stage buffer and amplifier section. The preamplifier concentrates largely on its attenuation performance and ensures excellent low level reproduction.
Its discrete amplifier modules focus on the characteristics of the transistors themselves, allowing them to overcome the usual limitations of transistors. A design that promotes a delicate and transparent sound reproduction, combining the advantages of both transistor and tube systems. Moreover, the use of a large number of transistors favors the linearity of the preamplifier.
For its power supply stage, the Holo Audio Serene has a completely independent structure, capable of providing the audio circuits with a perfectly clean and stable electrical signal.