From 4th to 30th Sep 2023 Enjoy a discount on selected FOCAL headphones by returning your old headphones (any brand, any condition) to Elise Audio.Browse FOCAL
All our products ship from the UK. UK prices include local VAT. International orders will incur the destination's local taxes and duty charges.
Elise Audio has a standard 14-day return / exchange policy for electronic products (DAC/DAP):
Please note that the return shipping cost is to be paid by the customer.
Returning products that raise hygiene concerns - Products that have contact with the ear, nose or throat can only be returned for a full refund if sent back sealed and in unused condition. This applies all in-ear monitors.
If you are dissatisfied with your product please get in touch with us. We may be able to offer credit for another purchase (subject to inspection of the returned product) or to purchase the product back as used if we can dispose of the item as B stock. Please note the products would need to be inspected before any final offers are made but, as a guidance only, a 20% restocking fee will be applied on most in-ear monitors.
Custom made products - Products that have been custom made to the customer's specification cannot be returned for a refund or credit under this policy.
We offer a range of delivery options to suit your purchasing needs. The options are presented to you at the checkout, in an easy to understand way.
Most orders for In-Stock items are shipped within 1 to 3 business days (Monday to Friday, except bank holidays), subject to stock availability and security checks. Please ensure you provide a valid phone number for us to contact you should verification of your identity be required.
Providing a fully tracked service within the UK, with online tracking and customer and delivery notifications, this is the new normal in standard services.
Royal Mail Special Delivery - Next Business Day
Products purchased from Elise Audio are supplied with a manufacturer warranty that is specified on the product page on our website. Most products come with a 1Y manufacturer warranty (or 3 months for B-grade, open box, refurbished, ex-demo and second hand items).
The manufacturer's warranties are limited to physical defects in the materials, parts and workmanship used in making the product. Abnormal conditions, deliberate abuse and damage due to accidents, operator's error, or unauthorized service attempts are excluded from any warranty claims.
Faulty goods returned under the manufacturers warranty are to be returned to Elise Audio at the cost of the customer. Elise Audio will cover the cost of shipping the repaired or replacement product back to the customer.
A new level of clarity
A single dynamic driver only — of the highest quality, of course. In developing the IE 900, we faced a fundamental choice. The inherent compromises multi-driver systems require (phase issues and the resulting distortion in overlapping frequency bands) made the decision easy. There would be a single dynamic driver only — of the highest quality, of course.
To get exactly the sound we were looking for, we designed a sophisticated system of three Helmholtz resonators — a crucial element in the X3R technology - milled right into the solid Aluminium housing of each earphone. These tiny channels eliminate resonance peaks which can colour the sound signature and alter the feel of your music. In addition, a complex structure in the nozzle of each earphone — the Vortex — swirls acoustic energy in these frequency bands to smooth out peaks.
The sound of manufacturing expertise
We build the IE 900 at our state-of-the-art audiophile manufacturing plant in Ireland. It's the same facility that builds the revered HD 800S, HD 820, HD 650 and HD 600.
The use of Aluminium was a clear choice: well-suited to high-precision milling, it also provides an aesthetically pleasing, long-lasting home for the electro-acoustic components. A five-axis CNC machine precision cuts each housing individually from a single block of Aluminium. The result is truly a work of art. Once anodised, the housing is highly resistant to wear and corrosion — music to the ears of any daily listener. The drivers in each pair of IE 900s are matched during our automated manufacturing process to practically eliminate variance. The result? A transparent soundstage with no gaps or holes.
An acoustic back-volume establishes balance
To ensure accuracy across this critical frequency band, we’ve employed what is known as an acoustic back volume. Our goal was to achieve a transparent sound with no distracting peaks or troughs. One thing this requires is clear separation of lows and mids.
To ensure accuracy across this critical frequency band, we’ve employed what is known as an acoustic back volume. It’s a small chamber within a chamber we have tuned to manage the slope and amplitude of the bass lift. The way the back volume helps achieve such a clear and natural sound signature is by controlling the direction and overall volume of air as it moves through the transducer system. What you hear is a pleasantly disciplined bass and mid-range experience. Unpleasant resonances and listening fatigue vanish in this small space with a big effect.
Presentation box with signed customer certificate