From 4th to 30th Sep 2023 Enjoy a discount on selected FOCAL headphones by returning your old headphones (any brand, any condition) to Elise Audio.Browse FOCAL
All our products ship from the UK. UK prices include local VAT. International orders will incur the destination's local taxes and duty charges.
Elise Audio has a standard 14-day return / exchange policy for electronic products (DAC/DAP):
Please note that the return shipping cost is to be paid by the customer.
Returning products that raise hygiene concerns - Products that have contact with the ear, nose or throat can only be returned for a full refund if sent back sealed and in unused condition. This applies all in-ear monitors.
If you are dissatisfied with your product please get in touch with us. We may be able to offer credit for another purchase (subject to inspection of the returned product) or to purchase the product back as used if we can dispose of the item as B stock. Please note the products would need to be inspected before any final offers are made but, as a guidance only, a 20% restocking fee will be applied on most in-ear monitors.
Custom made products - Products that have been custom made to the customer's specification cannot be returned for a refund or credit under this policy.
We offer a range of delivery options to suit your purchasing needs. The options are presented to you at the checkout, in an easy to understand way.
Most orders for In-Stock items are shipped within 1 to 3 business days (Monday to Friday, except bank holidays), subject to stock availability and security checks. Please ensure you provide a valid phone number for us to contact you should verification of your identity be required.
Providing a fully tracked service within the UK, with online tracking and customer and delivery notifications, this is the new normal in standard services.
Royal Mail Special Delivery - Next Business Day
Products purchased from Elise Audio are supplied with a manufacturer warranty that is specified on the product page on our website. Most products come with a 1Y manufacturer warranty (or 3 months for B-grade, open box, refurbished, ex-demo and second hand items).
The manufacturer's warranties are limited to physical defects in the materials, parts and workmanship used in making the product. Abnormal conditions, deliberate abuse and damage due to accidents, operator's error, or unauthorized service attempts are excluded from any warranty claims.
Faulty goods returned under the manufacturers warranty are to be returned to Elise Audio at the cost of the customer. Elise Audio will cover the cost of shipping the repaired or replacement product back to the customer.
Morpheus MK-II is born
Now equipped with an additional -10dB attenuator that allows the Morpheus to be combined as a digital preamplifier with highly sensitive tube designs. Nationally and internationally, the Morpheus is recognised and acclaimed for its unique sound character. A modified version of the Morpheus DAC is used in Haarlem, the Netherlands, where we have one of the most amazing companies in the field of mastering and production of vinyl. "Artone studios" is the place where music can be recorded with both digital and analogue systems. At the "Record Industry", cutting and mastering prior to the vinyl production process is realised. Details of these companies can be found at https://www.artone-studio.com and https://www.recordindustry.com. Nowadays, many digital masters are also supplied for conversion to vinyl. To make that conversion possible but next to keep the sound as close as possible to the original recording, a digital to analogue converter is needed that does its work without any artefacts or degradation. Not only productions made in their own recording facility, but also famous and prestigious music labels bring their analog and digital masters to the "Record Industry" to have their productions pressed on vinyl. When it comes to analogue equipment, both Artone and the Record Industry have a wide range of equipment with a very high reputation so that the material offered retains its analog character as musicians and producers intended. The Morpheus is used to supply the converted signal to the Neumann VMS80 (lacquer) and VMS82 (DMM) Lathes for DMM cuts.